Complaints Policy

We want every family to be genuinely happy with their session and their portraits. If you have a concern about a session we've photographed, scheduling, or your gallery, we want to hear about it directly so we can make it right.

How to File a Complaint

Contact us through our Contact page or by phone and describe your concern, along with your session date and session type. Please include any relevant details so we can address it as specifically as possible.

What Happens Next

We aim to acknowledge complaints within one business day and follow up with a resolution plan, which may include additional gallery review or, where appropriate, a follow-up session.

Our Commitment

We take complaints seriously because referrals and repeat bookings — for a second baby, a milestone session, or a family update — depend on families trusting us the first time.